Device Connectivity States
You can view the connectivity states of the devices onboarded in your Security Cloud Control Firewall Management tenant. This topic helps you understand the various connectivity states. On the Security Devices page, the Connectivity column displays the device connectivity states.
When the device connectivity state is 'Online' it means that the device is powered on and connected to Security Cloud Control Firewall Management . The other states described in the table below usually occur when the device is running into problems for various reasons. The table provides the method to recover from such problems. It may be that there is more than one problem causing the connection failure. When you attempt to reconnect, Security Cloud Control Firewall Management will prompt you to fix all of these problems first before performing the reconnect.
|
Device Connectivity State |
Possible Reasons |
Resolution |
|---|---|---|
|
Online |
Device is powered on and connected to Security Cloud Control Firewall Management . |
NA |
|
Offline |
Device is powered down or lost network connectivity. |
Check whether the device is offline. |
|
Insufficient licenses |
Device doesn't have sufficient licenses. |
|
|
Invalid credentials |
Username and password combination used by Security Cloud Control Firewall Management to connect to the device is incorrect. |
|
| Onboarding | Device onboarding is initiated but is not complete. | Check you device's connectivity and ensure you complete the device registration. |
|
Unknown |
Device onboarding failed and Security Cloud Control Firewall Management cannot fetch the connectivity state of the device. |
On the page, select the device and choose Check for Changes from the right pane, to attempt fetching the latest configuration from the device. |
|
Pending Setup |
Device registration has failed. |
|
|
New Certificate Detected |
Certificate on the device has changed. If the device uses a self-signed certificate, then this could have happened due to the device being power cycled. |
|
|
Device Unregistered |
FDM-managed device has been unregistered from Cloud via FDM. |
|
|
Onboarding Error |
Security Cloud Control Firewall Management may have lost connectivity with the device when onboarding it. |