Device Connectivity States
You can view the connectivity states of the devices onboarded in your Security Cloud Control tenant. This topic helps you understand the various connectivity states. On the Security Devices page, the Connectivity column displays the device connectivity states.
When the device connectivity state is 'Online' it means that the device is powered on and connected to Security Cloud Control. The other states described in the table below usually occur when the device is running into problems for various reasons. The table provides the method to recover from such problems. It may be that there is more than one problem causing the connection failure. When you attempt to reconnect, Security Cloud Control will prompt you to fix all of these problems first before performing the reconnect.
|
Device Connectivity State |
Possible Reasons |
Resolution |
|---|---|---|
|
Online |
Device is powered on and connected to Security Cloud Control. |
NA |
|
Offline |
Device is powered down or lost network connectivity. |
Check whether the device is offline. |
|
Insufficient licenses |
Device doesn't have sufficient licenses. |
|
|
Invalid credentials |
Username and password combination used by Security Cloud Control to connect to the device is incorrect. |
|
| Onboarding | Device onboarding is initiated but is not complete. | Check you device's connectivity and ensure you complete the device registration. |
|
Pending Setup |
Device registration has failed. |
|
|
New Certificate Detected |
Certificate on the device has changed. If the device uses a self-signed certificate, then this could have happened due to the device being power cycled. |
|
|
Device Unregistered |
FDM-managed device has been unregistered from Cloud via FDM. |
|
|
Claim Error |
Security Cloud Control fails to claim the FDM-managed device. Some of the possible reasons could be that an invalid serial number has been entered or the device serial number has already been claimed. |
|
|
Onboarding Error |
Security Cloud Control may have lost connectivity with the device when onboarding it. |
|
|
Provisioning Error |
FDM-managed device initial provisioning has failed. |
|
|
Unreachable |
|