Incoming Webhooks for Webex Teams

Before you begin

CDO notifications appear in a designated workspace or as an automated bot in a private message. You must have the following before completing this procedure:

  • A Webex account.

  • A CDO account and tenant.

Use the following procedure to allow incoming webhooks for Webex Teams:

Procedure

Step 1

Open the Webex apphub.

Step 2

Click Connect at the top of the page.

Step 3

Scroll to the bottom of the page and configure the following:

  • Webhook name - Provide a name to identify the messages provided by this application.

  • Select a space - Use the drop-down menu to choose a Webex Space. The Space must already exist in Webex team and you must have access to this space. If a space does not exist, you can create a new space in Webex Teams and refresh the application's configuration page to display the new space.

Note

If aWebex incoming webhook has been configured in the past and you are re-enabling it, the previous webhooks are preserved at the bottom of this page. You can delete previous webhooks if they are no longer needed or if the Webex space no longer eists.

Step 4

Select Add. The Webex Space you chose will receive a notification that the application is added.

Step 5

Copy the Webhook URL.

Step 6

Log into CDO.

Step 7

From the navigation bar to the left, click Settings > Notification Settings.

Step 8

Examine and confirm the notifications that are checked are correct. If they are not, we strongly recommend modifiying the notification selection before you connect to a service integration.

Step 9

Scroll to Service Integrations.

Step 10

Click the blue plus button.

Step 11

Enter a Name. This name appears in CDO as a configured service integration. It does not appear in any events forwarded to the configured service.

Step 12

Expand the drop-down menu and select Webex as the Service Type.

Step 13

Paste the webhook URL that you generated from the service.

Step 14

Click OK.