Troubleshoot device unregistered

Step 1

In the Security Devices page, click the Devices tab.

Step 2

Click the FTD tab and select the device in the "Device Unregistered" state, and see the error message on the right.

Step 3

If the unregistered device was onboarded using the registration key, Security Cloud Control prompts you to generate a new registration key as the previously applied key has expired.

1. Click the Refresh button to generate a new registration key and then click the Copy icon .

2. Log into the Firewall Device Manager of the device you want to reregister with Security Cloud Control.

3. Under System Settings, click Cloud Services.

4. In the Security Cloud Control area, expand Get Started.

5. In the Registration Key field, paste the registration key that you generated in Security Cloud Control.

6. Click Register and then Accept the Cisco Disclosure. Firewall Device Manager sends the registration request to Security Cloud Control.

7. Refresh the Security Devices page in Security Cloud Control until you see the device's connectivity state changes to "Read Error".

8. Click Read Configuration for Security Cloud Control to read the configuration from the device.

Step 4

If the unregistered device was onboarded using the serial number, Security Cloud Control prompts you to auto-enroll the device from Firewall Device Manager.

1. Log into the Firewall Device Manager of the device you want to reregister with Security Cloud Control.

2. Under System Settings, click Cloud Services.

3. Select the Auto-enroll with Tenancy from Security Cloud Control option and click Register.

4. Refresh the Security Devices page in Security Cloud Control until you see the device's connectivity state changes to "Read Error".

5. Click Read Configuration for Security Cloud Control to read the configuration from the device.