Troubleshooting Device Registration Failure during Onboarding with a Registration Key

Failed to Resolve Cloud Service FQDN

If the device registration fails due to failure in resolving cloud service FQDN, check network connectivity or the DNS configuration and attempt to onboard the device again.

Failed Because of an Invalid Registration Key

If the device registration fails due to an invalid registration key, which may occur when you paste incorrect registration key in Firewall device manager.

Copy the same registration key from Security Cloud Control again and attempt to register the device. If the device is already smart licensed, ensure that you remove the smart license before pasting the registration key in firewall device manager.

Failed Because of Insufficient License

If the device connectivity status shows "Insufficient License", do the following:

  • Wait for some time until the device attains the license. Typically it takes some time for Cisco Smart Software Manager to apply a new license to the device.

  • If the device status doesn’t change, refresh the Security Cloud Control portal by signing out from Security Cloud Control and signing back to resolve any network communication problems between license server and device.

  • If the portal refresh doesn’t change the device status, perform the following:

    1. Generate a new new registration key from Cisco Smart Software Manager and copy it. You can watch the Generate Smart Licensing video for more information.

    2. In the left pane, click the Security Devices page.

    3. Select the device with the Insufficient License state.

    4. In the Device Details pane, click Manage Licenses appearing in Insufficient Licenses. The Manage Lincenses window opens.

    5. In the Activate field, paste the new registration key and click Register Device.

  • Once the new registration key is applied successfully to the device, its connectivity state turns to Online.