Resolve UnProvisioned connectivity status that occurs when onboarding devices to Security Cloud Control due to password configuration mismatches or other provisional errors.
Devices can generate an UnProvisioned connectivity status during onboarding for various reasons, including password configuration mismatches between the device state and the onboarding wizard selections. This task provides multiple resolution approaches based on different scenarios.
Procedure
Step 1 | Determine which scenario applies to your device.
Device password configuration scenarios
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If...
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Then...
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You did not change the default password and selected No, this device has been logged into and configured for a manager during onboarding
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Proceed to step 2 to change the device password
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You did change the default password and selected Is this a new device that has never been logged into or configured before? during onboarding
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Proceed to step 3 to confirm and proceed with onboarding
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Neither scenario applies or the issue persists
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Proceed to step 4 to try alternative resolution methods
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Step 2 | If the device password has not been changed, change the device password.
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Log into Security Cloud Control and navigate to the Security Devices page.
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Locate and select the device with the UnProvisioned connectivity status so it is highlighted.
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In the pane located to the right, locate the Change Password window.
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Click Change Password and enter a new password for your device. This overwrites the default password.
It may take a few minutes for the device to onboard and fully synchronize to Security Cloud Control.
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Step 3 | If the device password has already been changed, confirm and proceed with onboarding.
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Log into Security Cloud Control and navigate to the Security Devices page.
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Locate and select the device with the UnProvisioned connectivity status so it is highlighted.
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In the pane located to the right, locate the Confirm and Proceed window.
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Click Confirm and Proceed. This action ignores the password that was provided in the onboarding wizard and reinstates the default password for the device. Security Cloud Control then continues to onboard the device.
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Step 4 | If other provisional error scenarios occur, try alternative resolution methods.
If you confirm the password selection in the onboarding wizard is accurate for the state of the device, consider these options:
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Select the device so it is highlighted. In the window located on the right pane of the screen, click Retry to force Security Cloud Control to re-onboard the device with existing provisional parameters.
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Delete the device from the Security Devices page and attempt to re-onboard the device.
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In the device's Firewall Device Manager UI, navigate to . Select the Auto-enroll with Tenancy from
Security Cloud Control and click Register.
If you are still unable to claim the device, review the device's workflow to see is there is an error message. If there is, Export the Workflow and open a support case to further troubleshoot the issue.
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The device successfully onboards to Security Cloud Control and displays a normal connectivity status instead of UnProvisioned.