Error: device remains in pending setup state after onboarding
This task resolves device registration failures that occur when the configuration manager command is not executed within 3 minutes after onboarding.
When a device fails to register, the device's connectivity status is displayed as Pending Setup. In the panel located to the right, Security Cloud Control displays a Registration Failed message as well as a Retry Onboarding button to immediately allow you to reattempt onboarding the device.
If you fail to execute the configuration manager command in the device CLI within 3 mins after onboarding it to Security Cloud Control, the device's registration attempt expires and results in a registrationg failure.
Procedure
Step 1 | Log into Security Cloud Control and navigate to the Security Devices page. Locate the device that failed to register. |
Step 2 | In the panel located to the right, locate the Registration Failed window. Beside the device's CLI registration key, click Copy. This actions copies the CLI key to a local clipboard. |
Step 3 | Open an SSH connection to the device and log in as |
Step 4 | Paste the CLI registration key into the device's CLI interface. In the CLI, enter Y to complete the registration. If your device was previously managed by Firewall Device Manager, enter Yes to confirm the submission. |
The device registration completes successfully and the device status changes from Pending Setup to an active connectivity status.